The Kings Ferry Free Onboard NOW TV & WiFi Service

24 hrs a day, 7 days a week

01634 377577

VUER

Hours and hours of free onboard entertainment and WiFi

What’s available?

  • Hit Movies & TV Shows from NowTV
  • News and sports updates
  • Children’s entertainment
  • Top magazines
  • WiFi

Powered by GoMedia, VUER offers a selection of TV shows, movies, documentaries, magazines and regularly refreshed news snippets. We will update content regularly and it's completely free of charge, leaving you free to truly unwind, relax and get the most out of their journey.

This Month on VUER

This month on VUER

Movies

Take your pick from... 
 
• Despicable Me 2
• Bridesmaids 
• Star Trek Into Darkness 
• Mission Impossible: Rogue Nation 
• Straight Outta Compton
 
And many more!
 

TV Shows

Watch all your favourite shows, including... 
 
• Karl Pilkington: The Moaning of Life 
• David Attenborough's Conquest of Skies 
• A League of Their Own 
• Fortitude
 
And many more!

 

The VUER app is available to iOS and Android users.

Download before you travel

VUER App App Store
Google Play

 

Q&A

How do I access onboard entertainment or WiFi through the VUER app?

1.    Download the VUER app from the Google Play Store (Android) or Apple App store (iOS).

2.   Once you’ve boarded the coach, connect to National Express Coach WiFi and open the VUER app on your device.

3.    If it’s the first time you’ve used VUER on board,you’ll need to fill out the quick registration form - it shouldn’t take any more than a minute.

4.    You can then continue to the VUER content area and access all of the free on board entertainment.

5.    If you want to browse the Internet just open a browser window such as Safari or Google Chrome on your device.

Will I have to pay?

Our on board WiFi and VUER content is completely free for your entire journey. 

What content is available on VUER?

We’ve made some great content available on VUER, including TV programmes, magazines, kids TV and documentaries.

How often will the content change?

We’re keeping track of what our passengers most enjoy watching and plan to update the content regularly.

The WiFi isn’t working. Will you refund my ticket?

We’re keeping our passengers connected by offering on board wifi wherever we can along our routes. Due to the nature of the 3G and 4G mobile connections, speeds and connectivity will vary depending on where we are and how many people are online. 

As we’ve made our WiFi and VUER content free for all passengers, it’s not a service that’s included in our refund policy.

How secure is the network?

Although the network is an open network, we’ve implemented lots of safeguards, so it shouldn’t be possible for other users to get unauthorised access to your device. However we recommend that to keep your data safe, always make sure you’re connected to the right network and keep your firewall and anti-virus software up to date.

How do I access on board entertainment or WiFi without the VUER app installed?

1.    Once you’ve boarded the coach, open WiFi settings on your device.

2.   Connect to the National Express Coach WiFi network

3.    You’ll then be redirected to a quick registration form - filling this out shouldn’t take any more than a minute. If the registration page doesn’t pop up automatically, just go to www.nationalexpress.com in your web browser.

4.    Once you’ve filled out the form, you’ll be connected to the WiFi. From here, you can either browse a limited amount of free content through your browser, or open a new browser window to use the internet as normal.

When will WiFi be available?

Our WiFi and on board entertainment system VUER is being gradually rolled out across our fleet. We’re aiming to have the service available on all of our vehicles by 2017.

How does WiFi work on board?

By combining 3G and 4G mobile data signals along the route, we’ll keep you connected where we can as we travel through towns, cities and airports. When you first connect to our wifi on board, you’ll be given the option of either 30 minutes free web browsing or unlimited access to our free on board entertainment for your whole journey.

Why can’t I download the VUER app on board?

To make sure everyone can enjoy a seamless connection, we’ve restricted app downloads on board. You can download VUER by switching to your 3G or 4G service temporarily, but depending on your service, you may have to pay data charges.

What will you do with my name and email address ?

You’ll need to enter your name and email address to log onto our WiFi or access free content through VUER, but it’s up to you whether you’d like to receive news and offers from National Express. If you’d rather not receive marketing materials from us, just untick the box – you’ll still be able to use the WiFi.  Take a look at our Privacy Policy to find out more

Are you restricting data usage or access to some websites? Can I access Netflix on board?

To make sure everyone can enjoy a seamless connection, we limit connection speed and access to some video and music streaming sites, as well as those with content that’s not suitable for an open public network. 

Even with these necessary restrictions, we’re confident you’ll still find plenty to keep you entertained on VUER, which has no usage restrictions.

I can’t seem to watch videos on some popular news sites, why is that?

To make sure all passengers are able to enjoy a seamless connection, we limit access to some news sites that have a lot of video content (such as bbc.co.uk). You can still find video news updates and the latest magazines on VUER, which has no usage restrictions.

Why isn’t my connection working, despite the on board WiFi signal being strong?

Our free WiFi uses several 3G and 4G signals en route, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time.

If you lose your connection, we’re probably just passing through an area with weak signal. If this happens, there’s no need to reconnect once the signal improves - you’ll be connected again automatically.

The good news is, watching content through VUER isn’t affected by the signal, so you can enjoy our range of TV programmes, magazines and more for your entire journey.

Clients we are proud to have worked with:

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