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Train tickets 'can cause confusion'
A new survey has found that many people in the UK are confused with the number of different train ticket types and the conditions of them.
Many find it difficult to understand which ticket they need for their journey and they are not always getting the best price because of this confusion.
The Office of Rail Regulation (ORR) conducted the survey by asking over 1,600 passengers about their ticket-buying experiences.
It found that many customers did not know what the implications of terms such as "peak", "off-peak" and "advanced" meant.
It concluded that rail companies should make it easier for passengers by giving more information to consumers about ticket types.
Anna Walker, chairman of ORR, said: "Our research shows that passengers are often confused and frustrated by the lack of information about rail tickets, particularly where and when to get the best value fares and what the best ticket options are.
"If passengers do not have the information they need, they can end up paying more than is necessary or find themselves being penalised for having the wrong ticket."
Copyright Press Association 2012
