Coaches keep London working
As train commuters in London were left out in the cold when South Eastern cancelled all of its early morning services into the capital, our coach commuters were instead travelling into London as normal. On time and ready for the day ahead.
To the delight of our regular passengers who needed to get into their offices, all of our 36 services into London from Medway and Swale ran as scheduled. We implemented contingency plans on Sunday evening to guarantee all vehicles and drivers left on time and office staff were re-deployed to answer the busy phone lines giving passengers access to live information. In addition, those commuters who were signed up to our email alert were updated with information as soon as it became available.
Ian Fraser, our operations director said: "Where safe to do so, we have an obligation to carry all of our passengers to their destination, whatever the situation. We will always do whatever we can to ensure a service runs every single working day for our commuter customers. At times like this access to information is key and we use every method available to keep everybody informed."
Reacting quickly to the changing situation in London, we have subsequently added five extra services commencing at 9am from Victoria and operating every 30 minutes until 11am to carry those passengers home who were instructed to leave early by their employers
As the morning rush subsides, we are already busy making plans to get all of our passengers home again this evening.