Commuter Coach Hire Q and As | The Kings Ferry | Coach Hire Company UK

24 hrs a day, 7 days a week

01634 377577

Commuter Coach Service To London | Q & A | TKF

How much does it cost to commute to London with The Kings Ferry?
How do I get a annual season ticket?

To apply for an Annual Season Ticket please register or login to our booking portal click here.

  • Select 'View Ticket Options' on the section relating to the region you will be travelling from and select Annual Season Ticket.
  • On the next screen you will be asked to select a start date for your travel, once you have done so click 'Confirm Start Date'.
  • The next screen confirms your ticket selection and asks you to select your form of payment (Wallet or Card) - Also allows you to enter a voucher code if you have one. If you select 'Card' then you will be asked to enter your card details to complete the purchase.
  • Please have a passport style photo ready to upload if you do not already have one on your account.
  • Once your purchase is complete your will be taken to the 'My Tickets' section of your account which will contain your Annual Season Ticket.
  • If your start date is less than 96 hours away you are presented with a few options.
    1. Click ‘Show ticket’ on your device
    2. **Recommended** Click ‘Send Ticket Link by SMS’. This will send your mobile a text message with a link to view the ticket. Click on the link in the text message.
    3. Click ‘Send E-ticket Version’. This will send a printable ticket to your registered email address.
  • You will receive an email containing your receipt.

Using the Ticket

Display the QR code part of the ticket on your device or paper as you board the coach and place it on/near the scanner (glass area/window). When it beeps then the ticket has been scanned. The driver will let you know if it’s a successful scan (valid ticket) or not.

What happens if I need a refund?

The season ticket must be posted or handed in person to our office immediately. Credit will be given from the date the ticket is in our possession or the post mark on the envelope.

How do I sign up to your automatic email service, informing me of any traffic reports that may affect my journey to or from work?

Please visit the commuter homepage of your required service and submit your details on the newsletter form provided.

London or North Bristol

How do I contact the commuter department?

You can email us at - sales@thekingsferry.co.uk or give us a call on 01634 265510.

 

Where can I download a copy of the current commuter timetable?

Our website is always more up to date than any printed or PDF timetable. You can find all our latest departure times by clicking here.

What is the Flyer Service?

Our Flyer Service is an early morning coach which picks up from our park and ride sites located at Hempstead Valley, Wigmore, Bridgewood and Bean. This service is named the Flyer because it leaves Medway early and only takes 30 minutes to travel to Canary Wharf. Our Flyer annual season ticket is only valid on our Flyer service in the morning but can be used on any of our services in the evening. There is an upgrade fee of £8 per morning journey if you wish to travel on our standard services using a Flyer annual season ticket.

Where can I find a copy of the Terms and Conditions?

You can view our Terms and Conditions by clicking here - please click here.

I have lost my ticket. What should I do?

Unfortunately we are unable to replace or refund lost return, 5-day, 4-week, books of 10 or books of 40 tickets. If you have lost your annual season ticket please contact our commuter department who can arrange a replacement, there is an administration fee of £20.00.

 

Where is your office and what are the opening times?

Our address is:
The Travel Centre
Eastcourt Lane
Gillingham, Kent
ME8 6HW

Please note that Eastcourt Lane is divided into three sections and we are located on the middle section. If you plan to locate us using a sat nav please this will direct you to the top section so please click here to view a map and directions.

Our office is open for ticket sales from 09:00-17:30 Monday to Friday and from 09:00-12:30 on Saturdays.

 

How do I find out if you have my lost property?

Please contact our lost property department on 01634 377577. If we confirm that your item has been handed in you can either collect it from our offices from 09:00-17:30 Monday to Friday and from 09:00-12:30 on Saturdays or send us a SAE so that we can post it back to you.

What facilities are onboard your commuter coaches?

All of our Kings Ferry commuter coaches have:

  • Satellite tracking
  • Seat belts
  • Air conditioning
  • Reading lights
  • Reclining seats
  • Arm rests
  • Hot drinks facilities
  • Heating
  • Refrigerator
  • Radio
  • Public address system
  • Carpeted
  • Curtains

Whilst the majority of our coaches have a toilet onboard this is a facility we are unable to guarantee on a daily basis. If you have any queries please call our Commuter Department on 01634 265510

What facilities are onboard your commuter coaches?

All of our Kings Ferry commuter coaches have:

  • Satellite tracking
  • Seat belts
  • Air conditioning
  • Reading lights
  • Reclining seats
  • Arm rests
  • Hot drinks facilities
  • Heating
  • Refrigerator
  • Radio
  • Public address system
  • Carpeted
  • Curtains

Whilst the majority of our coaches have a toilet onboard this is a facility we are unable to guarantee on a daily basis. If you have any queries please call our Commuter Department on 01634 265510

How are you able to guarantee every passenger a seat?

We monitor the number of passengers boarding each of our services daily and allocate a suitably sized vehicle. However, as we allow our commuters the freedom to travel on any of our services at any time sometimes the number of people traveling on a particular service can increase beyond capacity. For these situations we have strategically placed standby vehicles available to collect the extra passengers and minimise any delay.

Do I have to wear a seatbelt on a coach?

Coach passengers are legally required to wear seat belts. Failure to do so could lead to a £30 fixed penalty fine issued by the authorities which can increase up to £500 if the case goes to court. For your safety we advise that you remain seated with your seat belt securely fastened whilst the vehicle is in motion.

Where are the Park and Ride sites located?

 Our Park and Ride sites are located at Tollgate (Cyclopark), Wigmore, Hempstead Valley, Blue Bell Hill Park and Ride and Bean. please click here for further information. 

 

I am a Swale (Travel Link) customer, do I need to pay extra to use coaches on Medway (The Kings Ferry) routes?

If a Swale customer wishes to travel on a Medway coach, we charge £3. Unless however they are only going as far as Bean or Tollgate, in which case the extra charge is not applicable.

Clients we are proud to have worked with:

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