Schools contract coach service - Case study
In 2008 we secured a contracted coach service agreement with the Horton Kirby Environmental Education Centre in Dartford.
We were tasked with supplying coaches to schools visiting the centre on a day trip. One of the main reasons Horton Kirby chose us is because we are able to supply coach and driver details the day prior to each visit. In addition we also allow access to our online GPS tracking system fitted to all vehicles. This way the team at Horton Kirby are able to plan every detail of the coach trip and ensure the journey is smooth and hassle free.
Furthermore, prior to commencing the service our customer service, and quality and operations team visited the site to see if our drivers would face any access challenges. Our team worked out the best route to avoid travelling across a nearby ford and a low weight bearing historic bridge. Our reconnaissance operation of the site ensures that any new driver on the route can be fully briefed before undertaking the journey.
Over the course of this contract all staff at Horton Kirby have formed a wonderful relationship with our team and have access to our staff, who all have a great knowledge of their requirements meaning service levels are met at all times.


