COVID-19 | Kings Ferry

24 hrs a day, 7 days a week

Coronavirus (COVID-19) - Advice

Giving Our Customers Peace of Mind

We are still running coach hire and London commuters services for those individuals with essential travel needs, however please ensure that you check our website for the latest updates and government advice before travelling.

If you are still planning to travel, we are putting the following measures in place. The health and wellbeing of our employees and customers remains our top priority.

  • - An extensive reduction to our timetables for essential travel only
  • - No staff at the majority of our sites
  • - Limiting capacity on services to a maximum of 50% to help social distancing
  • - Enhanced cleaning of vehicles and all onboard customer touch points

 

To find out more about how we are managing the impacts of Coronavirus and to understand any potential impacts that it may have on coach hire bookings, please read our Customer Communication Guidance Pack.

Our drivers, customer service teams, operational teams and the wider Kings Ferry Group team have been working incredibly hard to keep our services running safely. We want to thank them for their efforts and will continue to do all we can to support everyone who works in our business at this challenging time.

We’re already speaking to organisations about how else we can play our part and support where we can during these testing times.

For updates regarding our London Commuter Service or coach hire bookings please see below.

Due to the UK government urging the public to avoid non essential travel, we understand that this means many of our customers will be looking to cancel their existing coach hire booking.

Our Customer Communication Guidance outlines our current stance on coach hire cancellations. Although customers are contractually obliged to pay the cancellation fee in accordance with our Terms and Conditions we are providing alternative options that will enable you to avoid forfeiting amounts paid or owed against existing bookings.

Please view our Customer Communication Guidance for further information.

IMPORTANT INFORMATION – Future travel

We are currently still taking coach hire bookings for future travel. We know this is an uncertain time for everyone. We will continue to monitor the situation very closely and are regularly updating our website with service updates as this situation develops. Due to current circumstances, the best way to contact our teams is via our live chat links on our website or by emailing sales@thekingsferry.co.uk

Essential Travel – Contingency Timetable

We are operating a contingency timetable which can be found on our website by clicking here.

We are still running a Contingency timetable for those individuals with essential travel needs, however please ensure that you check our website for the latest updates and government advice before travelling.

As a large proportion of London employers have instructed their staff to work from home for the foreseeable future we now need to make changes to our services which will reduce the number of services we operate each day and the areas we serve. We understand that key workers are still in need of transport into London and we hope that in providing the following contingency timetable, those that still require travel will be able to make their way to their nearest park and ride site. We anticipate that less than 10% of our customers will be travelling until government advice changes and this timetable has been designed to give as many of those customers as possible an option for transport into London. We appreciate that this will be inconvenient for some and offer our sincere apologies for this.

As we continue to follow the advice of the authorities, this timetable may change. However, we will give you as much notice as possible of any necessary changes.

Ticket Freezing

We understand that the Coronavirus has had a significant impact on London businesses and leads to an uncertain situation. Due to this, Kings Ferry and Clarkes of London have decided to offer more flexibility in our ticket terms and conditions on all of our routes. Where customers are self-isolating or opting to work from home for the duration of our contingency timetable, we are offering the ability to freeze the existing validity of tickets for that period. If you have been asked to work from home due to the COVID-19 virus, please email us commuter@thekingsferry.co.uk with your ticket details and your work from home dates, and your ticket validity will be suspended. When you are able to return to work, let us know and we will reinstate your ticket.

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