Training Q and As | Coach Operator UK | The Kings Ferry

24 hrs a day, 7 days a week

Employment & Training

What vacancies do you have at the moment?

Please view our vacancies on our work with us page here.

How do I apply for a job at The Kings Ferry?

You can download an application form here or write a letter/email accompanied with your CV and send it to The Kings Ferry, The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW or sales@thekingsferry.co.uk

What qualifications do I need to be a driver with The Kings Ferry?

We only employ the best drivers in the business and you will undertake an interview process that will test your abilities, but the basic requirements are: You must hold a PCV licence, have good customer service skills and a good general knowledge of Kent and London.

What is required in order to work in your Sales/Reservations team?

Specific requirements for each role vary but the basic requirements are; a minimum of 12 months proven telesales experience and will need to be target driven and proactive.

I have a criminal conviction, am I still eligible to work for you?

All offers of employment made by The Kings Ferry are subject to a standard or an enhanced Disclosure and Barring Service (DBS) check dependent upon the position applied for. We look at any history of criminal convictions carefully. The nature of the conviction will be assessed on a post by post and applicant by applicant basis. Our duty of care to protect vulnerable service users is paramount.

What is the selection process?

This is dependent upon the post applied for. Typically, when we receive applications they are short listed by the relevant senior manager. If you are successful at this stage, you are invited to an interview, after which, if successful, you are invited to a second interview (for us to get to know your further). If you are successful at the second interview, you are then offered a post within The Kings Ferry, subject to receipt of satisfactory pre-employment checks.
 

Can I apply if I don't have a work permit?

You must have a valid work permit, where required, to work within The Kings Ferry. It is your responsibility to provide evidence of the work permit in line with current Home Office guidelines.
 

How long does the recruitment process take?

If you are successful at interview, the time required to process an application is dependent upon the receipt of satisfactory pre-employment checks. These include: 2 references (one of which should be from your most recent employer), health/criminal declaration, Disclosure and Barring Service (DBS) certificate. Typically, receipt of an enhanced DBS Certificate takes between 6 – 8 weeks. All pre-employment details have to be checked and endorsed by a senior member of personnel.
 

If English is not my first language, will I need to take an English test?

Applicants are not required to complete a formal English test, however a good level of verbal and written English is required. On another note; in certain roles a good knowledge of other languages is beneficial due to the nature of the business.

If I am unsuccessful, can you give me feedback?

By contacting our office, unsuccessful applicants are able to receive positive feedback on their application.

How many hours do I need to work?

Full time permanent positions are typically 37.5 hours per week; part time permanent hours are variable dependent upon the conditions of the post but with a minimum level set at 15 hours per week. Due to the nature of the business some roles require shift work so these values can vary. Flexibility may be required in regards to working hours, according to the needs of the service. Driver hours vary greatly but must comply the Road Transport (Working Time) Regulations 2005 and the EU drivers hour's rules.

What does Driver Training consist of?

We have two dedicated Driver Training Officers who work closely on a one-to-one basis with all our drivers and are qualified to deliver CPC accredited training courses through the Guild of British Coach Operators.  We are currently able to offer 7 such courses as well as comprehensive Manual Handling training, Drivers hours & tachograph training, Vehicle reversing & manoeuvring training, Banksman/Signaller training and walk round check/first daily use inspection training.

What is involved in the Sales Team training?

You will be required to complete a 3 month probation period in which you will be trained on all the basic functionalities of the job, shadow your colleagues to see how it relates to the day to day role and putting everything you have learnt into practice. Once completed , training  has been followed  up with a programme of monthly  one to one coaching  sessions  designed  to give sales staff on-going  feedback  on their performance  and redirect their approach as necessary.

When do I get paid?

Staff are paid on the 24th of each month (or earlier if this falls on a week-end or bank holiday.)

Do I need a car and a driving licence?

This is dependent upon the position for which you have applied and will be detailed within the Job Specification.
 

Will you hold my details on file until a suitable vacancy arises?

Yes, The Kings Ferry will keep your application. The best way to keep up to date is to keep checking our website for new opportunities.

Clients we are proud to have worked with: