How to ..Q and As | Corporate and Private Coach Hire Company Kent and London

24 hrs a day, 7 days a week

How to...?

How do I get a coach hire quote?

You can fill out the ‘quick quote’ form here or call 01634 377577

How do I make a complaint?

Please visit our ‘contact us’ page here to make your complaint via email or call us direct on 01634 377 577 to talk to our customer services.

How do I track the coach on my service?

Using our free Coach Tracker service, there are 2 ways to track your coach, using the widget, or using the iphone/ipad app. (An android version is in progress - users that do not have an iphone/ipad please use the widget).

How do I unsubscribe from emails from The Kings Ferry?

Please click the ‘unsubscribe link’ at the foot of the email received from us.

How can I buy a commuter ticket?

Please visit our purchasing page.

How do I find which coach services my stop?

Search your nearest stop via our Coach Tracker App.

If you use the App you can select your stop to see which routes will be servicing that stop and which time they arrive.

Search your nearest stop online

Please visit the commuter homepage and use the 'Find my stop' widget. Select AM for journey, enter the maximum distance you want to travel from your stop to your work and enter your work Postcode. The results will be shown in the main section to the left, and will list the times the coach is due to leave that stop. it will also give you the distance from your work to the stop. You can view the stop location in Google maps by clicking the stop name, and your can view more details about a route by clicking the coloured route name too.

By map view

On the website please visit the Routes & Maps page and click on the route that covers your area, it will then display the specific stops and arrival times for that route.

How do I know if you drop off in London near my work?

Please visit the commuter homepage and use the 'Find my stop' widget. Select AM for journey, enter the maximum distance you want to travel from your stop to your work and enter your work Postcode. The results will be shown in the main section to the left, and will list the times the coach is due to leave that stop. it will also give you the distance from your work to the stop. You can view the stop location in Google maps by clicking the stop name, and your can view more details about a route by clicking the coloured route name too.

How do I subscribe to emails from The Kings Ferry?

Commuters please click here to enter their details and subscribe to service alerts and offers.

Coach hire customers please click here to sign up for newsletters and promotions from The Kings Ferry.

How do I get a refund?

Commuters looking for a refund please call 01634 265 510 (Terms and conditions apply please view them here).

For coach hire refunds please call 01634 377 577 and ask to speak to your account manager or person who dealt with your booking.

How do I give feedback on your service?

Please visit our 'contact us' page for details on giving us feedback.

How can I find out the pick-up and drop off times of the Park and Ride sites?

Please visit our Park & Ride Departures

Clients we are proud to have worked with: