Private Coach Hire Q and As | Coach hire Company Kent, London, UK
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24 hrs a day, 7 days a week

Private Hire

What impact does Coronavirus have on my coach hire booking?

You can read our Customer Communication Guidance pack by clicking this link

For the latest government information and advice on the current situation on Coronavirus please click here 

How can I get a coach hire quote?

You can fill out the ‘quick quote’ form here or call 01634 377577

How long is my quote valid?

28 days

How will I receive my quote?

If you call a verbal quotation will be made and in all cases a written confirmation of your quote will be sent to you via email.

What areas do The Kings Ferry cover?

We predominantly cover London and surrounding counties, but do go further afield on a regular basis.
If you would like Nationwide or International Coach Hire – we provide this via our sister company Connections – visit their website.

What size and type of coaches can The Kings Ferry provide me?

Our fleet consists of 19, 28, 29,34/35, 39, 49, 53, 74 and 77 seat coaches.

What forms of payment do you take for a private hire?

We currently accept credit/debit card, bank transfer, cheques and cash. (There is a 1.5% charge on credit cards and 3% on AMEX)

What happens if I want to cancel a booking?

a.    If the hirer wishes to cancel any agreement, they are liable to forfeit any deposit paid and to make further payments up to the following percentage of the hire price.


  • 8 days or more Deposit
  • 6-7 days 25%
  • 3-5 days 35%
  • 2 days 50%
  • 1 day 75%
  • Arrival of coach at departure 100%

b.    The cost of accommodation, meals and theatre tickets, which have already been purchased by the company at the request of the hirer, plus any administration charges, incurred by the company.
c.    Cancellation due to inclement weather conditions will be charged as above.
d.    Ferry/Tunnel crossings, theatre tickets or any other such ancillary service once purchased are not returnable and must be paid for in full.

What are the procedures for late payments?

The hirer is responsible to pay any deposit and the full hire cost when due. If you fail to make due payments we are entitled to either terminate the contract or to take legal action to enforce payment. The company reserves the right to add interest at the rate of 2% compound interest per calendar month, after the date by which payment should have been made.

Do you cater for disabled passengers?

Yes we do, you can view all the relevant information on serving disabled customers here

Can I eat and drink on board a Kings Ferry coach?

Yes, we provide refreshments on our coaches and some even have kitchen facilities.

Can I bring an animal on-board?

On a private hire, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.

What happens if the driver isn't at the pick up?

We will do everything in our power to get your driver to the correct pick-up point and on time. However if for any reason this does not happen please call our office straight away on 01634 377 577 and we will be happy to help.

Can an infant/child sit on a parents lap?

Everyone on-board the coach is required to have their own seat, we do not allow infants/children to sit on an adults lap. We recommend Infants and children that would usually require a car seat to use one on the coach. The Kings Ferry cannot supply you with a child seat or booster.

Can you put suitcases on-board the coach?

Not on-board the coach, please use the luggage hold underneath vehicle (Your driver will assist you).

Can I sit on a courier the seat?

No, the courier seat is used for The Kings Ferry staff and Tour Guides only.

Can we bring our own drinks

Yes you can bring your own drinks.

Can we drink alcohol?

You may drink alcohol on our coaches, but there are strict laws preventing us allowing alcohol on a vehicle that is travelling to a football ground.

We are in Manchester can you pick us up?

Yes of course, our sister company Connections is best placed to provide a coach for you in your area. The paperwork along with full payment will need to be completed before your booking is confirmed.

Would multiple pick-ups/drop offs cost extra?

The price of your hire is calculated based on driving time and fuel used, so if the extra stops result in use using more fuel and using extra driving hours then the price will be calculated accordingly.

Would it be more expensive for the evening/night hire?

We do not charge extra for out of hour hires.

How much deposit is needed and when is the balance due?

A 20% deposit is required upon booking and full payment is due 14 days before the date of travel.

Is VAT included?

Coach hire exempt from VAT so our prices do not and will not ever include VAT.

Can we pay after the hire?

No, we require payment in full, 14 days before the hire date. If the hire is booked less than 14 days before the travel date then full payment will be required immediately in order to confirm your booking.

I've had issues in the past with drivers not turning up on time. How do I know the same won't happen with Kings Ferry?

Here at The Kings Ferry we pride ourselves on our customer service. We place customers as our highest priority and delivering what we promise is paramount. We will do everything in our power to arrive at your location on time, however due to unforeseen circumstances such as bad traffic or technical fault; there may be an occasion where we may be running late. If this is the case we will keep you fully informed as soon as we know. Our office is manned 24hrs a day, 7 days a week. If you have any questions please call our customer services (01634 377 577) and we will be happy to help.

Clients we are proud to have worked with:

01634 377577
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