Coach Hire Contingency Planning | Coach Hire | TKF
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Travel in confidence

How are we making your journey with us safe and secure?

Keeping our customers and colleagues safe and well is our top priority and here at The Kings Ferry Group, our team of experts have been busy implementing additional measures and procedures, both on and off our vehicles to make sure that you feel safe and comfortable when you take your next trip. Use the tabs below to find out more about how we are making sure you can travel in confidence.

To speak to a member of our team with questions or concerns around travelling and Covid-19, please click here to contact our team.

To view our Private Hire COVID-19 FAQ's, please click here

To view our Commuter COVID-19 FAQ's, please click here

 

View Safety Document

View Risk Assessment Document

 

Plan ahead & keep in touch

Our team will regularly be in contact with you before and on the day of your hire. Please ensure you read all communications sent to you as these may contain important information regarding your booking. Our 24hour support team will also be available to answer any questions that you may have.

Passengers using our London Commuter Service must book their tickets online via the booking portal and have these ready to scan prior to boarding the vehicle.

Follow Government Advice

Do not travel if you’re experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.

Wash your hands and use sanitisers where available before travelling. If you can, bring hand sanitiser gel for use during your journey.

Government guidance recommends the wearing of a face covering or mask when travelling on public transport. This is mandatory in England. To minimise the spread of the virus you will be required to wear a face mask or face covering when on-board the coach.

Maintain social distancing

Keep apart where possible when waiting to board the vehicle and follow instructions from our drivers.

Keep to your designated seat throughout your journey and only use the on-board toilet if unavoidable.

 

 

 

Hand Sanitiser
Hand sanitiser dispensers have been installed on-board our vehicles for both driver and passenger use. Please ensure that you clean your hands upon boarding & alighting the vehicle.

Face coverings
It is mandatory for customers to wear face coverings (preferably face masks) as per government advice. We also supply our drivers with personal protective equipment where necessary.

Limited seating capacity
Passengers will be required to only use designated seats to adhere to social distancing rules. Unavailable seats will be clearly marked.

Accessible Travel
We strive to ensure that disabled passengers are offered a common high standard of service on-board our vehicles. If you wish to find out more about accessible coach hire options, please contact our team.

Cleaning
We have implemented enhanced cleaning regimes. Our vehicles are cleaned multiple times a day; which includes the disinfection of all high contact areas with antiviral products and fogging systems.

Purifying Air Filters
Our new air filtration systems will regularly purify the air on-board the vehicle throughout your coach journey.

Boarding
Passengers will be required to load rear seats first and leave the vehicle in the reverse order to avoid walking past sitting passengers.

Social Distancing & On-Board Signage
We have visual reminders on our coaches regarding social distancing whilst on-board.

Temperature Checking
All drivers are temperature checked prior to starting their shift and all passengers are required to be temperature checked prior to boarding the vehicle.

Drivers
Drivers have been issued with personal protective equipment and a driver protective screens have been fitted on all own fleet vehicles.

 

 

Clients we are proud to have worked with:

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