Archive for July 2015

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Archive for July 2015

Investment in fleet

Our commitment to investment in new vehicles has reached £4.3m so far this year; the latest arrivals from Mercedes and Irizar are to run alongside our Volvo fleet so that we can evaluate their performance and formulate our future buying strategy.

Your opinion of these new vehicles would be truly welcome to help us assess not only operational cost and environmental impact but also how they make you the customer feel.

One manufacturer we are excited to be dealing with again after a number of years is Van-Hool, highly regarded and known as a premium quality vehicle in the Coach industry. We have taken five vehicles from Van-Hool this year at a significantly uplifted purchase price and have high expectations for them, we hope you enjoy the experience of travelling on them.

Since 2010 the Company has invested over £19m updating our fleet so that no vehicle is older than seven years, we still have more to do in this area but we are nearly there, and take great pride in the achievement. The seven year replacement program means that by 2020 every single Kings Ferry vehicle will meet the stringent Euro six emission standard required for London’s new Ultra Low Emission Zone.

None of this means that we have put our feet up though!  We will continue to search for innovation to help us improve your experience either on board or in your wallet.

Vanhool Overdecker

The Kings Ferry Coach Award Nominee

After scooping Large Coach Operator of the Year - Route One Awards and UK Coach Operator of the Year at the UK Coach Awards last year, we have a second chance to defend our title after narrowly missing out on the top award at this year’s UK Coach awards by being shortlisted for September’s Route One for Large Coach Operator of the Year.

It’s unlikely that an operator will win back to back but it’s been done before, and we have a lot to shout about in the last 12 months so we have every chance.

After being pipped to the post by Edwards Coaches who invested heavily in their fleet in this year’s UK Coach Award, the Route One nomination is an opportunity to prove we are still one of the UK’s top operators.

What the judges are looking for:

  • Excellent service that wins plaudits from their customers
  • Excellent vehicles as a result of robust systems and compliance checking
  • Excellent drivers as a result of the management’s close attention to detail and impeccable standards
  • Increased turnover and profit, while maintaining investment.

A congratulations is also in order for our Head of Operations Nadene Harman-Smith who has been shortlisted for Coach Manager of The Year.

Trustpilot lets our true colours shine

We live in a world where word of mouth (or should I say text/type) is more influential than ever, especially when it comes to buying decisions. People have always had opinions, but they never used to make it any further than their circle of friends, or even Susan at the hairdressers at a push.

These days everyone and anyone can log on and let the whole world know exactly what they think about a product or service, and it will be added to a long list of other customer opinions, where any potential buyer can sit and read to their hearts content until they make up their mind.

People trust what others say about a product or service, agreed, the old way was more powerful, they knew each other, their opinions were valuable. An online review does not carry as much credibility, you’ve never met the person and their core values may be at odds to yours so why listen to them? Fair point but when you add it to many others, suddenly they have some impact.

Your decision is swayed by public opinion, displayed to you in a very attractive star rating removing the need to even process this information for yourself, it tells you. If your company or brand provide a good service you can see this is a great way of gaining more enquiries as it is the best advertising on offer.

 At The Kings Ferry we receive some great direct feedback, and we are confident that by letting people provide it publicly that our true colours will shine through.

The introduction of Trustpilot allows private hire customers to leave their review accessed by a unique link sent to them via a post journey mail. It’s been a great start, with a trustscore of 9.2/10 which is labelled as Excellent. A recent increase in website conversion rates by 26% provides good evidence that it is making a difference too.

As we say….The Kings Ferry, a name you can trust.

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