Archive for March 2016
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Archive for March 2016

Eggsellent survey results & competition winners

Commuter Survey 2016

We would like to thank you all for taking the time to complete our recent commuter survey. We had an excellent response rate and are really pleased with the results. We are busy analysing all of the information you have given us so that we can further improve our services but here are a few highlights for you:

  • 96% say that our drivers are friendly, professional and provide a safe journey
  • 94% of customers says that our vehicles are clean, comfortable and reliable
  • 93% of customers would recommend us to friends and family
  • 92% say that our office staff are knowledgeable, friendly and helpful
  • 92% of customers are satisfied with their overall experience of The Kings Ferry
  • 90% say that we offer the best value travel
  • 89% agree that we are committed to improving the services we provide
  • 85% said that we provide them with a consistent and reliable service
  • 84% believe we work hard to keep them updated with any changes impacting their journey
  • 84% feel that we service all the important geographical areas relating to their journey

We are very pleased to confirm that the survey respondent to win the £100 Bluewater Voucher is...

Mark Lightbrown


Eggstravagant Offer Winner!

At the beginning of the week we offered you the chance to win a posh Easter egg by simply mentioning @commuterupdate in a tweet or Facebook post along with the words ‘Kings Ferry’ and ‘Eggstravagant’. We had a great response and would like to confirm that our winner is...

Liza Calvert

Lisa won with the following eggcellent answer:

Eggstremely eggcited to get the KingsFerry Eggspress on Thursday. Such an Eggstravagant idea to give out Creme Eggs

Easter Eggspress

Thursday 24th March 2016

Don't forget that we have an eggstra service operating tonight. This will be the same as our 22:00 723b service that usually runs on a Friday…except on a Thursday!

As Upper Thames Street is still closed overnight (from 20:00-05:00). Our 22:00 723b Easter Eggspress will divert as follows:

It will then travel over Blackfriars Bridge to serve:

Our bus stops located at Tower Hill and Canary Wharf will then be served as normal. 

Our Easter Eggspress will not be able to serve our alternative south side bus stop on Southwark Street or our timetabled bus stop on Upper Thames Street (under Cannon Bridge).

Wishing you a happy Easter from the whole Kings Ferry team.

UK Coach Award nominations

We are delighted to announce that we have been nominated as finalists in 4 categories of the UK Coach Awards 2016.

Having won Coach Operator of the Year over 18 times, we are hopeful of claiming the very prestigious ‘Top Large Fleet Operator’ title this year. The other nominations in this category are National Express, Shearings Holidays and York Pullman.

Kings Ferry have also been nominated as finalists for 2 brand new categories for 2016. ‘Coach Industry Website of the Year’ for and ‘Coach Marketing Award’ for our commuter campaigns in Medway and Maidstone during the summer of 2016.

And last but not least our very own Head of Sales, Ben Bhattal is one of only 2 finalists for the ‘Young Coach Industry Professional’ award. 

Good luck to all the nominees.

Booking is now open for the 8th annual UK Coach Awards, which will be held at the Piccadilly Hotel Manchester on Thursday 21 April 2016. The glittering ceremony will see the announcement of the winners of 18 Gold Awards, covering the whole range of disciplines involved in planning, marketing and operating coach services.

More information


UK Coach Awards 2014
Ian Fraser collecting the top prize in 2014

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