The Kings Ferry | Coach Operator | Contact Us | TKF
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Click to Chat With Our Team

If you would like to talk to a member of our Sales, Commuter or Customer Service Teams please use the live chat link above or use the contact form or email links below

Following the government's directive to keep our nation safe and slow the spread of the coronavirus and whilst we are still open for business we have made the decision to temporarily move our customer service and sales team functions to work from home.

 

 

Contact us by email

We are working hard to maintain our levels of customer service. In order to respond to your enquiries in a timely manner, we ask that you utilise the following email addresses:

Private Hire Bookings
New Quote - Click here to fill out our quote form 
Booking Amendment - admin@thekingsferry.co.uk
Booking Cancellation - cancellations@thekingsferry.co.uk

Invoicing/Suppliers
Invoice Query - invoicequery@thekingsferry.co.uk
Operator Query - operatorquery@thekingsferry.co.uk

General Enquiries
(Please note this address is not regularly monitored at this time and will be resumed when our offices are open once again)
sales@thekingsferry.co.uk

Commuter
Commuter Query - commuter@thekingsferry.co.uk

Thank you for your understanding

If, after contacting us you don’t feel that we have resolved your complaint satisfactorily, you may want to:

  • Contact Bus Users UK to see if they can review your complaint – http://www.bususers.org/complaints/
  • Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically- http://ec.europa.eu/consumers/odr/

 

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Clients we are proud to have worked with:

01634 377577
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