The Kings Ferry | Coach Operator | Contact Us | TKF

24 hrs a day, 7 days a week

Click to Chat With Our Team

If you would like to talk to a member of our Sales, Commuter or Customer Service Teams please use the live chat link above or use the contact form or email links below

Customer ServicesWelcome to The Kings Ferry. We put our customers at the heart of everything we do.

If you want to get answers and information about any of our services get in touch with our advisors who will be happy to assist you. 

We also welcome feedback, so if we've helped you resolve a problem or you aren't happy with the service you've received, let us know so we can put things right. 




Contact us by email

You can email us using our online form below or at one of the following addresses:

If, after contacting us you don’t feel that we have resolved your complaint satisfactorily, you may want to:

  • Contact Bus Users UK to see if they can review your complaint –
  • Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically-

Contact us by phone

Due to current circumstances, the best way to get in touch with our team is via our live chat link or email

You can call our helpful advisors by dialing: 01634 377577

0730 – 1830 Monday to Friday
0900 – 1230 Saturdays

If you're outside the UK, please call +44 1634 377577

Calls may be monitored or recorded for training.


How and where to find us

The Kings Ferry main operating Centre is located in Gillingham, Kent. Our full address is:

The Kings Ferry Ltd
The Travel Centre
Eastcourt Lane

Head office

National Express
National Express House
Birmingham Coach Station
Mill Lane
B5 6DD

Contact form


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Clients we are proud to have worked with:

01634 377577
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