Following the government's directive to keep our nation safe and slow the spread of the coronavirus and whilst we are still open for business we have made the decision to temporarily move our customer service and sales team functions to work from home.
Contact us by email
We are working hard to maintain our levels of customer service. In order to respond to your enquiries in a timely manner, we ask that you utilise the following email addresses:
(Please note this address is not regularly monitored at this time and will be resumed when our offices are open once again)
Commuter Query - commuter@thekingsferry.
Thank you for your understanding
If, after contacting us you don’t feel that we have resolved your complaint satisfactorily, you may want to:
- Contact Bus Users UK to see if they can review your complaint – http://www.bususers.org/complaints/
- Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically- http://ec.europa.eu/consumers/odr/